First let
me tell you that I knew about Bocacom from on
WHT. I was looking for a company that could set
up a server ASAP as we had some problems with
our own fiber link and it was a holiday. Robin
from Bocacom contacted me through a PM and told
me they could do it.
I started asking
for things that they didn't offer in their regular
plans, they agreed to everything (even when I
asked for FreeBSD and they didn't include it in
their plans at that time).
Ok, let's get to
the facts:
SETUP TIME
Simply amazing, same
day setup. Jim even had to drive back to the datacenter
once to fix a problem with a new server.
SERVERS
Only the best, Dell
PowerEdge servers. No desktop PCs disguised as
servers like other providers do.
PRICE
Not the cheapest,
but very reasonable. If you keep reading through
this review you will find out that what they charge
is actually less than they should.
TECH SUPPORT
AWESOME, I hate Windows
but had to order a Windows 2003 server since some
of our customers need to run some windows specific
applications. They have always been willing to
help me even when they offer unmanaged servers.
I requested some more IPs once at 2 a.m. and they
assigned those IPs to me in no more than 30 minutes!
Also had some network problems once late at night
and they contacted me back in a few minutes.
CUSTOMER CARE
The BEST. I've never
seen a provider be so understanding with a customer,
we had some issues that forced us to delay our
payments, they always had time to listen to what
I had to say and were kind enough to wait for
me until I could solve those issues. Hey what
can I say about customer care?... they even care
about my personal life
CONNECTIVITY
Even when they don't
promote a "ohh so great BGP4 multi-tier1-provider"
network, they have a very nice GigE link to Verio.
I have always had nice up/download speeds and
haven't had downtime (except 2 times, one was
a power failure on the Verio side and the other
one was a short outage, nothing to worry about),
they even credited my account for the downtime
caused by the power failure even when it wasn't
their fault.
I've had servers
with several datacenters that offer BGP4 routing
to several providers and when their main link
went out, my servers went offline, as sometimes
it takes a little bit longer for BGP4 to start
routing traffic through another route. So really
that "multi-provider BGP4 routing" isn't
as good as most providers like to say it is in
their websites.
ETA/RESPONSE TIME
There's always a
way to reach them, through AIM, trouble tickets,
their forums or by phone, and they have always
solved any issue in a matter of minutes.
They are not the
usual "big shot" provider, I would say
that they are a small provider, but that makes
them pay more attention to their customers. I
hate companies where my account is just a number,
where they have so many customers that they don't
care if you are unsatisfied, because you are just
"another customer". Bocacom really struggles
to have their customers satisfied, and I as a
customer are more than satisfied with their services.
We host some mission
critical sites, I know that some of you are thinking
that we should get a server with one of the "well
known and self-claimed secure" datacenters,
but trust me, our sites are more than safe at
Bocacom.
If you are looking
for a provider that keeps an eye on your server
even when you are not online, so that you can
go to bed every night knowing that your server
will be ok, then you should give them a try.
Their website address
is http://www.bocacom.net and if you sign up with
them you will agree with me on everything posted
in this review.
Thumbs up to Bocacom, keep up the good work.
P.S. No, they are
not paying me to say such nice things.
