I had a few sales question regarding signup form
on why Red Hat Enterprise was the recommended
and they did explain to me red hat 9 was coming
to a dead date, the reply was within 15mins. Funny
because 3 people replied to me instead of being
delt with one, I didn’t need to ask any
further questions if I didn’t quite understand
one answer because three of their sales support
answered fairly well (I think somehow they must
of all clicked on my sales email at the same time).
They said 24 hours setup once payment is confirmed,
got my server 19-20 hours later. The email with
the server details and that was very well explained
to get you running.
One thing that I don’t like is the Orbit
Center, this is the place were you log in for
support and server related services. I find this
not well laid out and not very nice of a system
to use.
So now I have been with server matrix for like
nearly two weeks. My first 2 days I needed to
put in 3 support tickets regarding why my cpanel
kept crashing which fixed itself up after a reboot,
this is an error some people seem to have with
RHE and Cpanel daemon.
My reboot ticket got answered in 20mins; my first
support ticket was a simple one regarding the
cpanel crash… I went around and found the
answer myself and updated the tick which was 15mins
later (tech looked at my ticket after 5mins of
me telling them what was the cause and they said
“is there anything else we can help you
with”).
Also my email to accounts was never answered
about cancellation information that every user
should know was never answered and I had to get
my own info from other users on their forum of
customers.
I notice that in 20mins they will look at your
support ticket but wont respond unless its something
simple like putting in a request for IP reverse,
They usually just leave it till you find your
own answer and update the ticket then 5mins later
they reply – “Is there anything else
we can help you with”. I think they try
to leave you with problems and they deal with
the easiest request for service and stuff first
before they attend to you.
